Not sure if your business in Indonesia needs a call answering service? In this article, we will discuss the tell-tale sign that it is time for you to consider this worthwhile solution.
Why You Need a Call Answering Service for Your Business
1. You Have a Fast-growing Business
It is easy to operate your business from home if you only have a very small number of clients. However, when your business is growing, especially when it is growing fast, you need to enhance your image and offer quality customer service such as answering incoming calls, to your clients.
If you are a solopreneur or only have a small team, answering all incoming calls promptly and efficiently can be very challenging. Hiring a full-time receptionist may not be ideal if you have a limited budget.
With a virtual office, however, you can benefit from the all-time reception service at a much lower price tag compared to hiring a full-time employee, and don’t need to worry about missed important calls.
2. Missed Opportunities due to Your Business Hours
People start a business because they want to work on their terms including flexible work hours. However, your business hours may be one of the factors that hold your business back as you may miss out on those important calls that can bring you the next profitable deal.
So if you can’t be on the phone all the time, let the virtual office’s receptionist do that for you. A virtual office receptionist is professionally trained to answer every of your client’s calls effectively and then forward those important messages to you immediately.
3. You Lose Your Privacy
Many small business owners give out their private numbers to their clients as they think that this is the most convenient and inexpensive solution. This is not the best idea. Handing out your private mobile or home number to your clients means that your clients will call you anytime even when you don’t work. And if you don’t answer their calls outside your business hours, you run the risk of creating upset customers and jeopardising your reputation.
A virtual office, on the other hand, provides you with a dedicated business number so that your business can appear to be more established. Running a business from your home in West Jakarta with a phone number in South Jakarta, is possible with a virtual office. Plus, timely and effective customer service means more happy customers.
4. Low Business Productivity
If you feel like your team is wasting too much time on answering non-important calls, it’s probably the time for you to get a call answering service – especially if your business has to handle a high volume of incoming calls.
Don’t get sidetracked answering phones, while there are so many other things you must do to grow your business and generate profits. Your business productivity will not suffer if you make use of call answering service in Indonesia, which is often part of the virtual service solution.
5. You Have Low Budget
Having a budget constraint is very common for most startups and new entrepreneurs. So hiring a full-time receptionist to take care of customer service seems almost like a luxury for new ventures.
Hence, it makes perfect sense for new business owners to partner with a professional call answering service provider to take advantage of the affordable price.
6. You don’t Have Quality Assistance
Even if you have the money to hire a full-time receptionist to take care of incoming calls, they may not be qualified enough to provide satisfactory customer service. This happens so often in small towns or rural places where a good receptionist is hard to come by. When you have a virtual office address and number in South Jakarta, no one will know that you are actually running your business from a small town.
If you hire a call answering service, you will then have access to professional receptionist assistance who is highly trained.
7. Your Clients Speak Different Languages
Starting a business in Indonesia signifies that you need to come across many clients who don’t speak English. Language barriers can be problematic for foreign small businesses when you are trying to understand your clients’ problems and provide them with the best products.
Cekindo’s virtual office comes with receptionists that speak both Indonesian and English to help your business connect you with local and international clients.
Virtual Offices in South Jakarta, West Jakarta, Bali, and Semarang from Cekindo
From vibrant landmarks in Indonesia’s most famous business districts to innovative buildings located in the heart of Indonesia’s charming cities, Cekindo provides prestigiously-located virtual offices to our clients.
Our virtual offices in South Jakarta, West Jakarta, Bali, and Semarang are equipped with full administrative support to help you establish an impressive business presence in Indonesia.
Surrounded by a cultural environment and business-friendly facilities symbolising Indonesia’s pride, Cekindo’s virtual offices are ideal flexible workspace solutions for all entrepreneurs and businesses.
Fill out the form below and check out the best virtual office option for your business needs.